SHIPPING & RETURNS

Products may not be returned and no refund will be provided by the Company other than under the Limited Warranty.

1. THE COMPANY’S LIABILITY UNDER THESE WARRANTIES IS LIMITED. PLEASE READ AND UNDERSTAND THE CONDITIONS APPEARING HEREIN.

Provided that the Customer strictly adheres to all of the terms and conditions of this Agreement and the Products have been installed, operated and maintained in strict compliance with all instructions and guidelines provided by the Company, the Company warrants to the Customer (hereinafter referred to as the “Limited Warranty”), as the original customer of the Products supplied by the Company, and for a period of twelve (12) months from the date of delivery of the Products (“Warranty Period”), that, as the date of delivery of the Products, the Products shall be free of defects in materials and workmanship. The Limited Warranty does not apply if the Products have been damaged by accident, vandalism, abnormal usage or abuse, misuse, improper installation or maintenance, negligence, fire, natural disasters (including, but not limited to, lightning, wind, hail, floods, earthquakes) or acts of God, or have been damages by repairs, modifications, alterations or attachments made by the Customer or third parties which have not been authorized by the Company or if the Products have not been installed, operated and maintained in accordance with the instructions and guidelines supplied by the Company.

In order for the Customer to present a claim under the Limited Warranty, the Customer shall first provide written notice via email to the Company of any suspected defect in the Products prior to the expiration of the Warranty period and obtain a Return of Goods Authorization from the Company, otherwise the Company shall have no obligation under the Limited Warranty. The Company will not accept any responsibility for the Products returned without a Return of Goods Authorization. The Customer shall be responsible for all costs and expenses associated with returning the Products to the Company for warranty service. Claims under the Limited Warranty should be submitted in writing via email to quantumsolutionsgeneral@gmail.com

In order for the Customer to make a claim under the Limited Warranty, the Customer must notify the Company in writing of such claim within the Warranty period for the applicable Products. If warranty service is required, the Company will issue a Return of Goods Authorization. All claims shall include the following and the Company shall be under no obligation to process a claim under the Limited Warranty without all of the following having been provided to the Company within the time period stated: (I) the Return of Goods Authorization obtained from the Company; (ii) a copy of dated proof of original purchase by the Customer of the Products; (iii) not describing the defect in as specific detail as possible; (iv) Customer contact information for future communication by the Company; and (vi) return information including street information and telephone number of person receiving delivery of repaired or replaced Products. The Company shall own all parts removed from repaired or replaced Products. The Company must be allowed a reasonable opportunity to inspect any alleged defect before any warranty claim is processed, or repairs made, hereunder. The Company must also, as a result of such inspection, acknowledge in writing that the alleged defect in materials in covered by the above Limited Warranty. The Limited Warranty is for the exclusive benefit of the Customer, as the original customer of the Products purchased, and is not assignable or transferable by the Customer.

In the event of the Customer making a proper warranty claim under the Limited Warranty, which is accepted by the Company, the Company’s sole liability in respect thereto shall be limited to one of the following (as selected in the sole discretion of the Company): (I) supplying other Products (whether as a result of repairing the returned Products or replacing same, at the sole discretion of the Company) which conform in all respects to the Products which are the subject of the claim; or (ii) repairing the products which are the subject of the claim; or (iii) refunding the purchase price thereof upon return of the Products by the Customer at the cost of the materials provided by the Company as a result of a warranty claim under the Limited Warranty are warranted under the terms and conditions of the Limited Warranty only for the balance of the Warranty Period for the Products which were the subject of the warranty claim. Unless the Customer otherwise directs, the Company may in its absolute discretion employ, for the purposes of delivering repairs or replaced Products, any rail or truck freight carrier, courier or the other public carrier licensed or purporting to licensed to carry goods for hire at the place of shipment to the place specified in this Agreement and the Company shall not be liable to the Customer for any act, default or miscarriage by the carrier.