Question 1

What information does my reseller need?

Accepted Answer

When you purchase a Theraphi device, your reseller will need to following information to complete the sale.

First Name*
Last Name*
Billing First Name (if applicable)
Billing Last Name (if applicable)
Phone Number*
Email*
Client Address*
Business Name (if applicable)
Billing Address (if applicable)

Question 2

How do I make a return?

Accepted Answer

All returns are to be made through your reseller, in accordance with the terms of your purchase agreement.

Question 3

What information does my reseller need?

Accepted Answer

When you purchase a Theraphi device, your reseller will need to following information to complete the sale.

First Name*

Last Name*

Billing First Name (if applicable)

Billing Last Name (if applicable)

Phone Number*

Email*

Client Address*

Business Name (if applicable)

Billing Address (if applicable)

Wire transfer ID

Question 4

Why does my delivery come from two locations and in two packages?

Accepted Answer

All of our bulbs are hand crafted by a specialty glass blower, who makes each one from scratch and ships from his location.  In some rare cases due to shipping logistics, the parcels will come at different times.

FAQ